Effective Date: February 14, 2025
Coclo ("we," "us," or "our") operates a marketplace platform that allows college students to buy and sell secondhand clothes within their university communities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and related services (collectively referred to as the "Service").
We collect information that you provide directly to us, as well as information collected automatically through your use of our Service.
When you create an account, we collect and verify your university email address to ensure you're part of our academic community. You'll also create a password, which we store securely using industry-standard hashing techniques. Optional information you may provide includes your display name, profile picture, and preferred meetup locations.
For marketplace functionality, we collect:
We automatically collect certain technical information when you use our Service, including:
Your information is primarily used to operate and maintain a safe, efficient marketplace platform. We verify university affiliations, process transactions through our payment provider (Stripe), and facilitate communication between buyers and sellers.
We use your contact information and preferences to send important notifications about your transactions, messages, and scheduled meetups. These communications are essential to the platform's functionality, but you can manage push notification preferences through your device settings.
To maintain platform safety and integrity, we monitor content for compliance with our Terms of Service. This includes reviewing reported content and removing listings that violate our community guidelines.
We share your information in limited circumstances:
With Other Users: When you participate in the marketplace, certain information becomes visible to other users. This includes your display name, item listings, and profile picture. Meetup locations are only shared between matched buyers and sellers.
With Service Providers: We work with trusted service providers to operate our platform:
These providers are authorized to use your information only as necessary to provide services to us.
We take your security seriously. Our platform uses industry-standard security measures to protect your information, including secure email verification, password hashing, and encrypted data transmission. We process all payments through Stripe, a trusted payment processor, and never store credit card information on our servers.
You have significant control over your personal information on our platform. You can:
When you delete your account, we immediately remove your personal information, login credentials, and available listings. Your sold items will remain visible for buyers' reference (appearing as "Sold by Deleted user"). You may need to resolve any pending transactions before deletion can be completed. Some information may be retained as required by law or for legitimate business purposes, such as maintaining transaction records.
We retain your information for as long as necessary to provide our services and comply with legal obligations. This includes maintaining your active account, processing transactions, and enforcing our Terms of Service.
Our Service is not intended for users under 13 years of age, and we do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of material changes through the Service or via email.
If you have questions about this Privacy Policy or your privacy rights, please contact us at coclo.help@gmail.com or through our app's Customer Support form.
California residents may have additional rights regarding their personal information. Please contact us for more information about exercising these rights.